Terms and Conditions
At Van Steel, we are committed to protecting your privacy and ensuring the security of your personal information. We collect necessary information, including your mobile phone number and transaction details, solely to provide updates, notifications, customer service messages, and general business communications. We will never sell or share your personal information with third parties for marketing purposes.
Opt-In Instructions
Text START to 727-561-9199 to join our messaging program. Consent is NOT a condition of purchase.
Message Frequency
You can expect to receive between 1 and 10 messages per week, depending on your engagement with Van Steel's services and products.
Message & Data Rates
Message and data rates may apply as per your mobile carrier.
Automated Messages
Messages are sent via an automated system.
Opt-Out Instructions
Reply STOP at any time to opt out. After opting out, you will receive no further messages; however, your information may be retained as required by law.
Help Instructions
Reply HELP for assistance or contact us at 727-561-9199 or vettes@vansteel.com. Additional support is available at www.VanSteel.com
Privacy Policy
Our full privacy policy is available at https://www.vansteel.com/pages/sms-privacy-polilcy
Policy Updates
We may update this policy occasionally. Major changes will be communicated via SMS or posted on our website. If you feel we are not abiding by these Terms and Conditions, please contact us at 727-561-9199 or vettes@vansteel.com.
Van Steel Policies
NOTE:
If a trailing arm assembly or bearing assembly is purchased without a rotor, a rotor run-out must be completed when installing rotors on the assembly. If the T-Arm assembly came with a spindle flange, the spindle nut is already torqued to spec. If a spindle flange was not on the assembly, it MUST be torqued to 100 ft/lbs. YOU MUST TORQUE THE SPINDLE NUT TO 100 FT/LBS, MINIMUM. IF A FLANGE IS NOT INCLUDED.
Returns and Exchanges
Advance notice of returned merchandise must be given to Van Steel Inc (call 727-561-9199 or email salesteam@vansteel.com). A copy of the original invoice must accompany all returned merchandise. All unopened or non-installed returns must be made within 20 days from the date of shipping. A 20% restocking fee will be charged on all returned merchandise shipped correctly by Van Steel but not wanted by the customer. All shipping charges incurred on returned merchandise are the responsibility of the customer. Parts must not have been installed to be eligible for a refund/credit.
Core Refunds:
Core accounts will remain open for a period of thirty (30) days from the date we receive YOUR cores, unless other specific written instructions have been agreed upon. Should your parts have minor damage that can be repaired, Van Steel will repair the parts and only charge for a labor and materials. All parts must be rebuildable to get a full refund. If not, we will deduct money from the core charge. Van Steel will return defective, unusable parts charged against customer’s core account at the customer’s request and expense.
Damaged Items and Insurance:
All items are insured and are charged to the customer's invoice. Delivery of the products in good condition is the responsibility of the carrier. If any items arrive in damaged condition, the customer must notify the carrier immediately. The carrier will make a report and take the necessary steps to settle the claim.
Warranty:
Warranty of parts and service is limited to the REPAIR OR REPLACEMENT PART ONLY, and does not cover damage to the car, labor, personal injury or any other damage or injury. Van Steel, Inc. warrantees its rear wheel bearing assemblies as follows: Warranty is limited to the replacement and rebuilding of the rear wheel bearing unit for life. Van Steel, Inc. will replace all bearings and seals. All other parts are the responsibility of the owner. Van Steel, Inc. is not responsible for the damag
Suspension
- Shock Absorbers: One Year
- Coilover Shocks (MUST REGISTER HERE: QA1 Warranty Registration): Limited Lifetime
- Coil Springs One Year
- Composite Springs Five Years
- Spring Hardware Five Years
Chassis Parts
- Sway Bars & Hardware Five Years
- Ball Joints & Tie Rods Ends One Year
- Bushings – Poly/Rubber Five Years
- Camber Rods/Strut Rods Five Years
- Front Control Arms One Year
- Bearing Assemblies (1963-82)
- HD Bearing Assemblies None
- Hub Bearings One Year
- Racing Bearings None
- Differentials One Year
- HP or HD Differentials None
- Half Shafts One Year
- Brakes Brake Hoses (Rubber/SS) One Year
- Calipers One Year
- Master Cylinders One Year
- Parking Brake Cables Five Years
Technical Assistance:
For your convenience, technical assistance is available Monday – Friday from 9am to 4 pm. Please call or email us at 727.561.9199 or vettes@vansteel.com. Van Steel does NOT provide instructions with kits. All instructions are online, in a PDF format and can be downloaded at your convenience. If the instructions for the product you purchased are not online, please feel free to reach out to us.
Pricing:
Due to the volatile changes in raw materials, pricing is subject to change without notice.
Dealers:
All dealers must email a copy of their Resale Certificates and Business License. New dealers will be entered our system in at out Tier 1 price level. In order to move up in Tiers (3 total), the business must be established with Van Steel Inc. Business volume and working relationship is taken into consideration. Please contact us to inquire more about our dealer program. Payments: All orders must be paid with a credit card. Van Steel Inc. does not process the credit card until we are prepared to ship the product. If the order requires special ordered parts, Van Steel Inc. may take a down payment. This will all be agreed upon BEFORE the card is processed. Van Steel Inc. offers open account ONLY to Tier 3 dealers.